Available Level 2 support channels depend on your Service Level Agreement. These may include onsite training, elearning modules, or telephone customer care. Please refer to your SLA for details about the programs for which you currently qualify. Customers who have not signed an SLA should contact us if interested in Level 2 support.
Support for TSS takes the form of either self-help (Level 1) or Service Level Agreement (Level 2).
Several self-help options are under development and will be available through this web site.
All registered TSS users have support options available to them through their Service Level Agreement (SLA) executed at the time of delivery.
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Level 1 help is available to all TSS users, including trial and beta testers. Choose from the following channels: